Concerns, Complaints and Compliments

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We are committed to ensuring that NHS services are as good as they can be. We appreciate, however, that sometimes things go wrong and we welcome your concerns, complaints, compliments and comments about any of the services we purchase on behalf of our local population, and also about how the CCG carries out its business.

Due to the coronavirus (COVID-19) outbreak, North Hampshire Clinical Commissioning Group (CCG) has paused the investigation of new and existing complaints. This enables clinical staff, (including GPs, consultants and nurses), to focus on front line patient care.

It also enables our complaints teams to provide vital support to the NHS.

We will continue to review and acknowledge all new complaints and will act upon any concerns about patient safety or safeguarding. However, we will not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the investigation is on hold.

Some of our offices are not accessible, therefore staff will be working remotely. If you need to contact the CCG about a new or existing complaint, concern or compliment please email where possible: nhccg.complaints@nhs.net

If you still need to write to us, please use the address on your acknowledgment letter or alternatively call us on 01256 706004 and your call will be directed to a member of the complaints team.

We will resume our complaints service as soon as possible. In the meantime, thank you for your patience and understanding.

Click here to download our easy read guide to compliments, comments, complaints or concerns.

The 2018/19 Complaints Annual Report is available to read here.

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NHS Funded Continuing Healthcare and Funded Nursing Care

These services are commissioned on behalf of NHS North Hampshire Clinical Commissioning Group by NHS West Hampshire Clinical Commissioning Group and any complaints and concerns relating to these services should be referred to:

In writing:

Patient Experience and Complaints
NHS West Hampshire Clinical Commissioning Group 
Omega House
112 Southampton Road 
Eastleigh SO50 5PB

Email:

Email WHCCG.yourfeedback@nhs.net    

Telephone:

0800 456 1633