Latest information on Coronavirus

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Referrals for vulnerable people 

On Wednesday 1st April 2020 the Hampshire Helpline launched to provide information and advice, as well as practical support to frail or vulnerable Hampshire residents.

The Coronavirus Hampshire Helpline – Hantshelp4vulnerable - can be contacted on 0333 370 4000. You can make calls on behalf of residents or they can call themselves. The helpline is available 7 days a week, from 9am to 5pm.

The helpline is available seven days a week, from 9am-5pm, and is for vulnerable people who do not have support from families, friends or their local community, and who need urgent assistance with practical issues.

The Hampshire helpline is for frail or vulnerable people who need urgent assistance with essential food or household supplies, collection of medication, or who are at risk of loneliness. Please discuss your requirements with our friendly advisors who will ensure you get the help you need.

If you need urgent food supplies, you can expect to receive a food box, typically containing:

  • Pasta
  • Cereal
  • Soup
  • UHT milk
  • Long life orange juice
  • Bread
  • Apples
  • Biscuits
  • Plus urgent household necessities if needed eg shower gel

Wherever possible, special dietary requirements will be met.


If you have any staff within your organisation who are looking to volunteer, please direct them to, Community First are leading on the co-ordination of volunteers in the local community and all support is appreciated.


Being discharged from hospital: what you need to know

Over the coming weeks the NHS needs to make sure it is able to support all those who will need hospital treatment as a result of coronavirus (COVID-19). To do this we need to organise the safe discharge of people who are well enough to leave hospital.

A staff member will discuss the discharge process and transport arrangements with them directly, or with a family member, friend or carer. Patients will either be discharged to their own home or to another place of care (such as a care home or community hospital).

If they require care and support when they get home, this will be arranged. Any care provided will be free of charge for a period of time to support their recovery. After this time they may be required to contribute to the cost of care.

Please be aware that patients will not be offered a choice of where they will be discharged to and they will not be able to remain in hospital if they choose not to accept the care that is offered following discharge. Our focus needs to be on freeing up as many hospital beds as quickly as possible whilst ensuring that patients are discharged safely and to the most appropriate place. We ask for your understanding and support as we do this.


National COVID-19 update: March 16

On Monday March 16 the Prime Minister gave an update on how you should stay at home for if you begin to have symptoms linked to Covid-19:

  • if you have symptoms, stay at home for 7 days
  • if you live with other people, they should stay at home for 14 days from the day the first person got symptoms
  • If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days
  • If you have to stay at home together, try to keep away from each other as much as possible

Read advice about staying at home.


National COVID-19 update: March 12

On Thursday March 12 the Prime Minister announced we have moved from the containment phase to delay phase. 

The delay phase means that measures will be gradually introduced to slow the spread of the virus. This will help delay the spread until the summer to reduce the impact on services and give more time for a vaccine to be developed.

As part of this anyone who shows the following symptoms is being asked to self-isolate for seven days. The symptoms are:

  • A high temperature (37.8 degrees and above)
  • A new, continuous cough

You do not need to call NHS 111 to go into self-isolation. If your symptoms worsen during home isolation or are no better after seven days contact NHS 111 online.

There are a number of national websites which are being regularly updated with advice and guidance related to Covid-19:

  • Figures on the number of confirmed cases are updated nationally everyday on the Public Health England website
  • Regularly updated travel advice is available on the
  • Information about the virus and advice on symptoms is available on the website

Washing your hands is still one of the best things to do to help stop the spread of Covid-19. This video shows you why it's important to keep your hands clean: