Doctors are urging people to remember that NHS services are still there for them over the long bank holiday weekend, whatever their need.
Although COVID-19 is still a big priority for health services everywhere, the NHS across Hampshire and the Isle of Wight is geared up to offer whatever support people may need – including on Bank Holiday Monday, on 25 May.
If anyone needs urgent help or advice regarding an injury, an physical illness, or concerns over their emotional and mental health, skilled staff are available to help.
Dr Andrew Holden, a GP in Petersfield and the primary care lead for NHS Fareham and Gosport and South Eastern Hampshire Clinical Commissioning Groups said: “It is really important that people know the NHS is still there to help this bank holiday – and every day. Clearly, if you have a minor problem which can be sorted at home, or with over-the-counter medicines, then that is what you should do.
“But if someone has a problem and feels they need care or advice urgently, then they should absolutely get in touch, preferably by calling first, so we can make sure they get the help they need, as soon as possible.
“With everyone talking about Covid-19, there is a danger that people may feel that their health problem isn’t important enough to get in touch, or that they don’t want to be a burden.
“As a doctor, that is the last thing I would want. I would much rather people get in touch to put their mind at rest that they are ok, instead of knowing that people weren’t coming to me when they were worried.”
On the late May bank holiday, the arrangements for services in Hampshire and the Isle of Wight are as follows:
If someone believes they have symptoms associated with Covid-19, they should not visit a GP surgery, pharmacy or hospital – on the bank holiday, or any other day. Up-to-date advice is on the NHS website www.nhs.uk/conditions/coronavirus-covid-19, and people who believe they may have the illness should visit the 111 online coronavirus service, or call 111 if unable to access help online.
Dr Holden added: “These are very difficult times – people are anxious, and often isolated, so it is important that everyone knows that the NHS is here to help over the bank holiday, just as it is 365 days a year.”
Additional local service information
Pharmacists are an essential part of the NHS and need your help and support during the pandemic. Please treat staff with respect. They are doing their best to provide you with the medicines and advice you need.
If you have a prescription to collect:
For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff. Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.
Mental health support
As well as the support outlined above, local services are also available. If you aren’t sure what to do or who to contact, contact the 111 service online or over the phone.
Support is also available from talking therapies services. Although these services may not be available over the phone over the bank holiday, in many areas you can refer yourself online and many services have useful resources and information on their websites:
Urgent Treatment Centres and Minor Injuries Units
Urgent treatment centres (UTCs) and minor injuries units (MIUs) can help with a number of conditions including those below but you are advised to call ahead before attending.
Portsmouth – St Mary’s Urgent Treatment Centre on the St Mary’s Community Health Campus, Milton (0333 200 1822) – 7.30am - 10pm weekdays and 8am - 10pm weekends and bank holidays. Visit https://www.stmarystreatmentcentre.nhs.uk/utc for details.
Petersfield Community Hospital Minor Injuries Unit (023 82 310595) – open seven days a week from 8am to 5.45pm https://www.southernhealth.nhs.uk/services/minor-injuries-units.
Gosport War Memorial Hospital Minor Injuries Unit (023 92 794753) - open seven days a week from 8am to 11.15pm https://www.porthosp.nhs.uk/departments-and-services/gosport-minor-injuries-unit/96458.
Isle of Wight Urgent Treatment Centre - St Mary’s Hospital. This service is not a walk-in – people needing advice or care should call NHS 111 in the first instance, and appointments can be made – if appropriate – at the UTC.
Lymington - the PHL Lymington Urgent Treatment Centre (01590 663 000), Wellworthy Road, opens from 8am and 9pm, 365 days a year: https://www.phlgroup.co.uk/our-services/primary-care/lymington-urgent-treatment-centre
Southampton – the Royal South Hants Urgent treatment Centre (0333 999 7613), on the site of the Royal South Hants Hospital, Brintons Terrace, is currently only dealing with injuries – not minor illnesses. The service is open 8am - 8pm daily. For an updated list of what it treats, visit https://www.royalsouthhantsutc.nhs.uk
Hampshire - Andover Minor Injuries Unit is currently closed - patients with minor injuries can visit the Royal Hampshire County Hospital in Winchester, the Basingstoke and North Hampshire Hospital, or any Urgent Treatment Centre to be treated.
Support for people who are vulnerable
If you need support while you stay at home and are vulnerable or shielding and do not have support from family or friends, there is help available to support you.