If you are referred to a hospital or clinic, you can book your appointment online. Just visit www.nhs.uk/referrals.
You will need:
If you have been referred, but don’t have your booking reference number or password, please contact your practice.
If you have any problems booking online, call the telephone appointment line. Details are on your booking letter.
Managing your referral online is easy. You can book your own appointment on a date and time convenient for you. You may also be able to choose which hospital or clinic you go to. See below.
Once you have booked your appointment, you can check the details, change your appointment or cancel it if it is no longer needed. The service is fast, convenient and secure.
Booking your own referral appointment is also better for the NHS – it saves your GP time and the NHS money.
When patients book their own appointment, hospital say there are half as many missed appointments. Booking online also means the NHS spends less on phone bills and sending letters. The online service isn’t right for everyone, so there is also a phone number you can call. GP practices will still book appointments for patients who need help.
The e-RS Manage Your Referral website is easy to use. It allows you to book, check, change and cancel your appointment online without help from the practice. You can take control and book your own appointment on a convenient date and time and at your preferred hospital or clinic if there is a choice. This means no more worried patients contacting the practice to find out what is happening with their appointment.
When you book your own appointment, the 'did not attend' (DNA) rate is halved. This means you are treated in a timely way and practices do not need to refer you again.
When you book your own appointment, you can check, change or cancel your appointment online any time of day without contacting the practice.
In some cases you will have more than one clinic or hospital to choose from. The list of options will be the same whether you decide to book online or over the phone. Before you select your clinic and appointment slot, consider all the options such as:
In most cases you have the legal right to choose the hospital or service you'd like to go to. This will include many private hospitals, as long as they provide services to the NHS. Learn more about your choices in the NHS.