Our engagement principles

The CCG is committed to meeting its duty under s242 NHS Act 2006 to involve and consult the public in:

  • The planning and provision of services;
  • The development and consideration of proposals for change in the way services are provided, and;
  • Decisions affecting the operations of those services.


Our vision is for our communities to get involved and influence their local health services. As a CCG, putting the public, patients and carers at the centre of our plans and getting your input is very important. 

When we seek the views of local people we work to the 10 principles of participation developed by NHS England which are based on a review of research, best practice reports and the views of stakeholders.

These are:

  1. Go out to where people are rather than expecting them to come to you and ask them how they want to be involved
  2. Promote equality and diversity and encourage and respect different beliefs and opinions
  3. Be sure to involve people who may not experience fair and impartial healthcare and have poorer health as a result
  4. Talk to people about their experience of living with health conditions and use their knowledge to work together to improve services
  5. Provide clear and easy to understand information to make it easy for all to get involved, recognising that everyone has different needs. This includes working with advocacy services and other partners where necessary
  6. Take time to plan and budget for participation and start involving people as early as possible
  7. Be open, honest and transparent in the way you work; tell people about the evidence base for decisions, and be clear about restricted resources and other relevant limits
  8. Where information has to be kept confidential, explain why. Work as partners, keep talking and listening, provide information, support and training. Lead in a way so everyone can work, learn and improve together
  9. Review experience (positive and negative) and learn from it to continuously improve how people are involved.
  10. Recognise, record and celebrate people’s contributions and give feedback on the results of involvement; show people how they are valued.

There is further information about our engagement approach in our Communications and Engagement Strategy which is currently being updated. The strategy is available in the Key Documents section.